Refund policy

Refunds

At Powderhound, we strive to maintain clear communication and work with our guests.

If you cancel a trip, refunds will be processed via applications such as Zelle, PayPal, or Venmo (PayPal is preferred). Refunds will be subject to the following deductions:

• Credit card transaction fees charged to Powderhound.
• A $25 administration fee per trip (e.g., $50 for a round trip).

The maximum refund for delays, breakdowns, cancellations, or no-show shuttles will not exceed the amount paid to Powderhound.

Example: If you paid $100 to Powderhound, the maximum refund you can receive is $100.

Cancellations

Cancellations made within 48 hours of the scheduled service are non-refundable. Powderhound will not initiate chargebacks for such cancellations.

Last-Minute Cancellations:
Powderhound may offer future credit at its discretion, which could include:

• A percentage deduction from the balance.
• An expiration date for the credit.
• A reschedule of the charter.

Example of assistance:
If your flight is canceled and you cannot arrive until the following day, Powderhound will do its best to reschedule your charter.

Example of non-refundable circumstances:
If you booked transportation with us and canceled because your group decided not to attend, we cannot offer a refund for last-minute changes.

Important: All cancellations must be confirmed via email at reservations@ridethepowder.com.